PALMARES OCEAN LIVING & GOLF
Booking Terms and Conditions
Information about the company using the domain www.palmaresliving.com
Name: PALMARES-COMPANHIA DE EMPREENDIMENTOS TURISTICOS DE LAGOS S.A. (“PALMARES”).
Head office: Campo de Golfe de Palmares, 8600 – 250 Odiáxere.
TAX ID: 500 210 446.
Telephone: +351 282 249 870
E-mail: geral@palmaresresort.com
Ownership of the domain www.palmaresliving.com
The Website “https://palmaresliving.com” (hereinafter referred to as “Website”) is registered in accordance with the “.PT Registration Rules” with legal deposit no. 376640/14, and is owned by PALMARES-COMPANHIA DE EMPREENDIMENTOS TURISTICOS DE LAGOS S.A.. (hereinafter “PALMARES”), a limited liability company, with head office at Campo de Golfe de Palmares, 8600 – 250 Odiáxere, with the corporate tax ID number 500 210 446 and with a share capital of € 1,742,400.00 (One Million seven hundred and forty-two thousand and four hundred Euros).
For the booking of reservations at Palmares Beach House Hotel, PALMARES uses a third-party website, www.secure-hotel-booking.com, which is a booking platform authorised by PALMARES. These Booking Terms and Conditions apply to bookings made in person at the Palmares Beach House Hotel premises, as well as through the platforms authorised for this purpose, including www.secure-hotel-booking.com.
You can obtain additional information about the Website through our Disclaimer.
Object and scope of application
These Booking Terms and Conditions apply to the use of the Website by its visitors (hereinafter the “Users”), as well as to any transaction of a commercial nature carried out by them, through bookings made through the Website or an authorised booking platform.
Any booking made through the Website or an authorised booking platform implies acceptance of the Booking Terms and Conditions by the User.
PALMARES reserves the right to change these Booking Terms and Conditions without prior notice, and any change will be published on “https://palmaresliving.com“. Changes to the Booking Terms and Conditions will only apply to bookings made on the date of publication on “https://palmaresliving.com“. In case of doubt as to the Terms and Conditions applicable to bookings made through the Website or an authorised booking platform, the Booking Terms and Conditions published at https://palmaresliving.com prevail, therefore, PALMARES recommends Users to consult the Booking Terms and Conditions published on the Website.
Website content
The reproduction, transfer, distribution or storage of the website content without the prior written authorisation of PALMARES is prohibited for any purpose other than strictly personal use.
PALMARES reserves the right to change, at any time, the information and any commercial offer regarding: prices, promotions, commercial conditions and services, and such changes will only apply to hotel and restaurant services purchased after their publication on the Website, not affecting any ongoing reservations.
It is expressly forbidden for any entity to publish hyperlinks and/or links from the Website, regardless of the intended purpose, without the prior authorisation of PALMARES. The use of the Website domain for abusive purposes, without prior authorisation, will entail the use of appropriate legal means by PALMARES. In the event that hyperlinks are found on other sites that allow access to the Website, we hereby inform you that PALMARES has no responsibility for the origin of the page in question or its content.
PALMARES expressly rejects any liability for adverts and advertising campaigns using PALMARES’ brands, unless they are carried out by entities duly authorised to do so.
PALMARES conducts its activities with Users by favouring contact through the institutional channels specially created for this purpose and duly disclosed on the Website.
If there is any suspicion of the fraudulent nature of any interaction that uses the name PALMARES-COMPANHIA DE EMPREENDIMENTOS TURISTICOS DE LAGOS S.A., or PALMARES brands, the User who is the target of this action should not, under any circumstances, access, confirm or provide their personal data, including their bank details, nor subscribe to any service that is offered. PALMARES recommends that you do not click on the associated hyperlinks and that you do not access any external website. In the event of any doubt about the veracity of a communication referring to the names PALMARES-COMPANHIA DE EMPREENDIMENTOS TURISTICOS DE LAGOS S.A., or the PALMARES brands, you should contact us through our contacts provided for this purpose on the Website.
In order to protect its interests, PALMARES will take all necessary and appropriate measures to address the misuse of its industrial property rights (including, but not limited to, the logo and trade name), good name and reputational image.
In the event that the price indicated on the Website differs from the actual price, the User will be contacted by PALMARES to confirm whether he/she wishes to maintain his/her booking with the necessary adaptations.
Although every effort is made to ensure that this does not happen, an error may occur in the Website code that results in the values of the hotel and restaurant services shown not matching the actual value. In these cases, PALMARES will take the necessary and appropriate measures to correct the price and to communicate it to the User, namely by telephone.
All contractual information is written in Portuguese, as well as information on articles, e-mail notifications and booking formalities, notwithstanding the fact that the same information may be presented in other languages.
Intellectual Property
The term intellectual property is used in these Booking Terms and Conditions to cover the concepts of ownership of copyright and related and industrial property rights.
The content of the texts, comments, works, illustrations, works and images reproduced or represented on the Website are duly protected by the respective copyrights. Therefore, their use will only be authorised for private purposes, notwithstanding more restrictive provisions, all in accordance with the Portuguese Code of Copyright and Related Rights. Any total or partial reproduction or representation of the Website, as well as of the information contained therein, in whole or in part, is strictly prohibited, under penalty of recourse to legally appropriate means against those who act in the terms described.
Brands, trade names and corporate names, as well as any distinctive signs appearing on the Website are protected under the legal provisions applicable to industrial property. The reproduction or representation, in whole or in part, of these distinctive signs is strictly prohibited and requires prior written authorisation from the respective owners.
The trade names, brands and company names, as well as any distinctive signs appearing on the Website are protected under the legal provisions applicable to industrial property. The reproduction or representation, in whole or in part, of these distinctive signs is strictly prohibited and requires prior written authorisation from the respective owners.
PALMARES only uses the protected rights of third parties (brands, names, logos or names of companies and services) after the respective authorisation of their owner.
Palmares' liability
PALMARES is not liable for damages arising from any interference, interruptions, computer viruses, malfunctions or disconnections of the operating system, or any other computer failure, which results from a force majeure event and which may temporarily prevent access, navigation or the booking of hotel and restaurant services to Users.
PALMARES is not responsible for situations of unforeseeable circumstances or force majeure, resulting from unforeseen events or natural forces extraneous to human action, which cannot be avoided or situations that create the impossibility of fulfilling the provision that cannot be reasonably ascribed or attributable to PALMARES, namely in situations of natural disasters, terrorist attacks, war, epidemics, among others. Whenever this occurs, PALMARES will take the appropriate and necessary measures to inform Users immediately and as soon as it becomes aware of the circumstances and foreseeable consequences of this impossibility.
Obligations of users
Users undertake to comply with and respect these Booking Terms and Conditions, in particular:
a) To refrain from entering, storing or disseminating through the Website defamatory, obscene, insulting, xenophobic and/or any other type of content that violates the general principles of law and public order;
b) Not to use false identities;
c) To provide the correct personal data and addresses so that PALMARES can process them properly, when necessary;
d) Users are thus expressly prohibited from transmitting messages or information that are insulting, misleading, defamatory, obscene or that violate, in any way, the rights of third parties, as well as providing any information that may be harmful to third parties, the owner of the Website or the entity that operates it.
The User is liable for the veracity of the data communicated to PALMARES and undertakes to communicate any changes to them, through the channels provided on the Website or on the authorised booking platforms.
Protection of personal data
You can consult PALMARES’ Privacy Policy regarding the processing of personal data within the scope of the Website at: [●].
Cookies
PALMARES uses Cookies or other files of a similar functionality on its Website, you can consult additional information about them at: [●].
Making bookings
Bookings through the booking platform are made without the need for the User to register on the Website or on authorised booking platforms, by filling in a form provided for this purpose.
The User must follow all the booking procedures, the screens of which are displayed throughout the process.
The promotional offers on the website “https://palmaresliving.com” are exclusive to the website or authorised booking platforms and may not correspond to the prices charged at other points of sale. These prices are valid during the day they are advertised and only for bookings made on that day. All bookings are subject to confirmation by PALMARES, depending on the availability of the hotel and restaurant establishment.
In order for the booking request to be duly validated, the User must expressly accept these Booking Terms and Conditions, otherwise the services cannot be provided. PALMARES keeps a series of data to prove the contractual relationship. PALMARES will store the electronic documents through which the contract is formalised. This data will be kept for purposes related to commercial transactions between the parties.
Upon completion of the booking procedure, an automatic e-mail will be sent to the e-mail address indicated by the User, with the details of the booking. If you identify any inaccuracies, you should request, as soon as possible, that they be changed or the booking cancelled.
Payment of the booking is made in Euros (€). The Website accepts the following payment methods:
- Cash;
- Bank transfer;
- Debit cards: Multibanco, Visa Electron, Maestro;
- Credit cards: Visa, American Express, Mastercard.
Payments and fees
When the User makes the payment of his/her booking, the total amount of the booking includes VAT at a reduced rate of 6% on the total amount.
A security deposit of €400 (four hundred Euros) is required upon arrival. The security deposit will be collected as a cash payment. The refund should be made during check-out. Your deposit will be refunded in full in cash after an inspection of the accommodation.
The total amount of your booking does not include the Municipal Tourist Tax, according to the following:
- From April 01 to September 30: €2 per person per night for guests aged 16 and over, up to a maximum of 7 consecutive nights;
- From October 01 to March 31: €1 per person per night for guests aged 16 and over, up to a maximum of 7 nights in a row.
Check-in and check-out services
Upon arrival at Palmares Beach House Hotel, the User must check-in at the following time:
- 16:00h to 24:00h – Check-in
The User must provide advance notice of their arrival time at Palmares Beach House Hotel.
At the end of their stay, the User must check-out at Palmares Beach House Hotel at the following times:
- 9:00 am to 10:00 am – Check-out
The User may check-in early or check-out late at his/her request, subject to availability by PALMARES. PALMARES reserves the right to reject early check-in or late check-out in the event of unavailability.
Group bookings
The Website is able to make individual bookings up to a maximum of nine rooms.
For bookings of 10 rooms or more, PALMARES must be contacted directly and may reserve the right to apply cancellation and payment policies for groups.
Cancellation policy
Users wishing to cancel their booking should consult the information on the chosen rate to confirm the applicable cancellation policy.
In the event of cancellation on the day of arrival or no-show (when a room is not occupied on the contracted arrival date), or early departure (departure before the contracted departure date), the entire booking will be charged.
PALMARES recommends that all Users take out travel insurance to cover any unexpected disruption to travel plans.
Official documents required
All guests (adults and children) staying at Palmares Beach House Hotel must present a valid national identification document.
Minors not accompanied by their parents must present a suitable declaration drawn up in accordance with the legal terms in force.
Children policy
PALMARES provides a cot free of charge to children under 3 years old, upon request and subject to availability (available in all types).
For children aged between 3 and 12 years (inclusively) a supplement of € 50 per night is applicable (extra bed subject to availability and only applicable to some types of rooms and suites).
Reduced mobility
PALMARES has a room for people with reduced mobility, which can be allocated to the User upon request and subject to availability.
The facilities at Palmares Beach House Hotel are suitable for guests with reduced mobility.
Pets
Pets are not allowed in the hotel, with the exception of guide dogs, upon presentation of valid documentation.
Parking and valet parking services
This information should be completed according to the existing conditions at the Hotel.
Non-smoking policy
Palmares Beach House Hotel only offers non-smoking rooms, and the same policy applies to all communal areas.
Meetings and events
This information should be completed according to the existing conditions at the Hotel.
Restaurant services
This information should be completed according to the existing conditions at the Hotel.
Applicable legislation
All bookings of hotel and restaurant services made through the Website are subject to Portuguese law. If there is a conflict or disagreement in the interpretation of the Booking Terms and Conditions, it may be submitted to the competent Portuguese Court.
Regardless of whether the User is outside Portuguese territory, PALMARES hereby clarifies and advises that any legal proceedings shall take place in the Portuguese courts, and the User shall waive any other.
Alternative dispute resolution
In the event of a dispute between a User and a service provider concerning contractual obligations arising from the provision of services, entered into between the established supplier of goods and consumers residing in Portugal and the European Union, the consumer may have recourse to a Consumer Dispute Resolution Entity.
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For more information, please visit the website of the Directorate-General for Consumer Affairs at www.consumidor.pt.
If you need more information, please send us an email to geral@palmaresresort.com or call us on +351 282 249 870.
Updated on March 07, 2023.